Next Steps:

1. Return Order Details:

   • Login to the marketplace with your seller account.
   • Go to the Order Dashboard and under the Returns tab, you will see all your return requests.
     
     
   • Click on View Details for more information.
     
     

2. Update the Status:

   • Click on the edit icon beside the status to update it.
     
     
   • Update the status to Processing Return.
     
     

3. Communication:

   • Contact the buyer via their registered email once a return request is submitted.
   • Ensure hello@galileoprotocol.io is CC'd in all communications.

4. Return Label:

   • Determine if a return label will be provided based on the return reason, product nature, and condition.
   • If the return reason is due to receiving a wrong or defective product, it is your responsibility to arrange a return label.
   • If the item is in good condition but returned for being "Item no longer needed," you may deduct the return label cost from the buyer’s refund amount after u arrange for the return label.

5. Agreement:

   • Agree on the return logistics with the buyer within the email communication.
   • Ensure the product is returned within 30 days.

6. Evaluation:

   • Evaluate the returned product upon receipt.
   • Decide the refund amount based on the product condition, return reason, and return label arrangements.

7. Refund Process:

   • Go to Order Dashboard -> Returns and click on View Details.
   • Click on Accept and Refund to open a modal for the refund amount and pNFT status.
     
     
   • Review order details, including item price, quantity, shipping, and tax details.
     
     
   • In the Refund Details section, decide the refund amount:
     • Amount: Choose between full or partial refund and enter the amount (not exceeding product price).
       
     • If u decide for a partial refund, a new input box will show up to enter the amount to be refunded. Enter the amount exclusive of any taxes or shipping amount.
       
       
     • Taxes: Check this box to refund collected taxes.
       
     • Shipping: Check this box to refund collected shipping charges.
       
       

8. pNFT Status:
   

1. Under "pNFT status" you can decide what happens to the pNFT associated with the product. Before taking action on this, please note that the pNFT is a digital invoice for the purchase, it should be with the person who holds the ownership over the product.
   

1. Transfer to : If u want to transfer the pNFT u can use this option. Once you check this it will provide you 3 more options.
   
   

1. Buyer : In case the product is still left with buyer and you decide to issue the refund as the item can no longer be sold again, due to any non-mentioned reasons, check this checkbox.
   

2. Me: If u decide to hold the product for yourself under your ownership, check this option.
   

3. Other:  If u wish to transfer it to a particular wallet address you can check this option and enter the wallet address of the recipient. Use this when u decide send the product to someone else.
   

2. Invalidate: This will burn the pNFT, use this option in the cases where the item is defective and not eligible to be sold in the market.
   
   

9. Additional Notes:

   • Add any additional notes or justifications for the refund, such as an apology for a defective item.

10. Initiate Refund:

    • Confirm all details and press the Initiate Refund button (this action cannot be undone).
    • Approve the MetaMask transaction to complete the refund.
      
      

11. Earnings and Withdrawal:

    • In case of a partial refund or if tax/shipping amounts are not refunded to the buyer, those amounts will be sent to your registered wallet address.
    • View this auto-withdrawal and the refunded amount in the Earnings section with Activity registered as "Refund processed".
      
      

• EU Compliance: To operate in the EU, sellers must process all return requests.
• Bulk Orders: Buyers must return the entire order, not individual products, in phase 1 of the marketplace. Improvements for partial returns will be made in phase 2.
• Defective or Non-Matching Products: Sellers must provide a return label and fully refund the buyer, including shipping and taxes paid during purchase.
• Other Returns: For non-defective returns, sellers can deduct the return label cost from the total amount and issue a partial refund.
• Partial Refunds and Referral Fees:
  • If the seller refunds less than 50% of the item price, the referral fee will be deducted from the seller's earnings.
  • If the seller issues a full refund or refunds more than 51% of the item price, the referral fee will not be deducted.