Seller Assistance
Updating Primary Image of the Product
Here are the steps to update your main image on the Galileo Marketplace: Login to the Seller Portal Use your seller credentials to sign in to Galileo Marketplace. Access Listed Products If you've already listed products, click on "Listed Products" in ...
Listing your Products in the Marketplace
Listing is where you add your product details and make it available for buyers. Log In Access the Galileo Marketplace by logging in at app.galileoprotocol.io using your credentials. Access the Product Listing Section From the dashboard, click on the ...
Processing a return request
As a seller, handling return requests promptly and efficiently is crucial. Here are the steps to process a return request: How is the Seller Notified? An email will be sent to your registered email address when a buyer requests a return. This email ...
Withdrawing the seller earnings
Withdrawing your earnings is a crucial step in the e-commerce process. You can withdraw your earnings once the following conditions are met: The product has been delivered and 14 days have passed. There is no return request pending against the ...
Updating the order status
Once an order is placed, the seller will receive an email notification from the Galileo Protocol team and an in-app notification. The seller must update the order status within 48 hours of the order being placed. To view and manage orders: Login to ...
Completing KYC on the Galileo Marketplace
Note: KYC (Know Your Customer) verification is mandatory to perform any buying or reselling activity on the Galileo marketplace. Please follow the steps below to initiate your KYC process Visit Galileo Protocol Login page and login to your account. ...
Setting up warehouse address for shipping
Setting up your warehouse address is an important step before you start using Carrier Calculated Shipping (CCS). During product listing, sellers can select one of these warehouse addresses to let CCS know the origin address of the parcel. Follow the ...
Set countries of operation
Galileo Marketplace allows sellers to choose the countries in which they want to sell their products. Follow these steps to set this up: Login to your seller account on Galileo Protocol. Go to "General settings" from the left panel. Under "Selling ...
Add contact details for support
In any case when a buyer wishes to contact a seller, they will use the support email and mobile number provided by the seller. Sellers can set these details from their seller account. Login to your seller account on Galileo Marketplace. Click on the ...
Know your seller account
The seller account on the Galileo Marketplace comprises five essential sections, each designed to help you manage your sales efficiently: Product Management: This section allows you to manage all your listed products, enabling you to list new ...
Update your seller account password
Updating your seller password every 45 days is a good practice, you can follow below steps to update your seller account password Login to your seller account on Galileo Marketplace Click on the gear icon on the top right to view more options. Select ...
Getting started with your seller account
To request a seller account on the Galileo Marketplace, you must first register at app.galileoprotocol.io. Once your registration is submitted, the Galileo Protocol team will review and approve your request. Upon approval, you will gain access to the ...
Seller fees explained
Selling on the Galileo Marketplace involves no setup or initial fees. Instead, we implement a referral fee system. Referral fees are a percentage of the item price, collected from the seller's earnings only after a successful sale. The referral fees ...
How to become a seller on Galileo Marketplace?
To become a seller on the Galileo Marketplace, please adhere to the following steps: Register with Galileo Marketplace Visit app.galileoprotocol.io. Sign up for the marketplace by providing the necessary details. Visit the Seller Registration Page: ...
Seller fees explained
Seller fees explained