Updating the order status

Updating the order status

Once an order is placed, the seller will receive an email notification from the Galileo Protocol team and an in-app notification. The seller must update the order status within 48 hours of the order being placed.

To view and manage orders:

  1. Login to the marketplace using your seller credentials.
  2. Go to the Order Dashboard to see all placed orders.
  3. Click on View Details to access order information and start processing.
  4. Initially, the order will be in the "Order Placed" state.
  5. Confirm the details and change the status to "Processing" by clicking the edit icon next to the status.


  6. You can also add notes for the buyer by clicking the edit icon below the "Add an additional message" text.

  7. Packaging and shipping
    1. It is the seller's responsibility to pack the order properly, ensuring all necessary security and safety measures.
    2. Include proof documents and any related certificates with the products being shipped to the buyer.
    3. Ship the order to the buyer's shipping address, ensuring it arrives in the correct condition within 30 days.
  8. When the item is shipped
    1. Update the status to Shipped.
    2. Attach the tracking link provided by the shipping carrier by clicking the Add Tracking Link button.

  9. Once the item is delivered and confirmed by the shipping carrier update the status to Delivered.
    1. If you have logged in using metamask wallet, in order to set the status as delivered you need to be connected with your wallet. You can follow steps below to connect your wallet.
      1. Connect your wallet:
        1. Click on the "Connect Wallet" button located on the top navigation bar.
        2. Connect using the wallet address you registered during the Seller Account Creation process.
        3. In case if u face any issues in connecting the wallet, please look into this troubleshooting article
    2. Click on the edit button beside status.
    3. Select "Delivered" from status.
    4. Confirm the delivery operation.

    5. This will popup a metamask transaction, you will have to confirm it to complete the delivery process.

Important note:

  • The 14-day escrow period for funds begins when the status is marked as "Delivered."
  • It is illegal to mark an order as "Delivered" before the actual delivery. In such cases Galileo protocol can cancel the sellers license for the marketplace usage.
  • The 14-day return window starts once the order is marked as delivered.

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